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GameFly Review |
Launched in late 2002, Gamefly are one of the premier US based video rental companies that that offers users a huge range of playstation 2, xbox, gamecube and gameboy video games.
At the moment they are offering a 10-day free trial of their service. The gamefly site is very easy to browse through the titles on offer in each category of console. The rental plan allows you to have 2 games out at any time for $21.99 per month. A 1 or 3 game plan is also offered.
Naturally this includes free shipping both ways, no due dates, nor any late fees. Games are dispatched from LA.
Click here to Visit GameFly
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GameFly Customer Reviews |
K. from California on 2008-10-24 Rates them:  
Everything was fine with this service until a. we purchased a used game that arrived scratched and unplayable and b. we canceled the service (just cutting expenses).
Apparently they don't like you canceling service. I am in a battle about the defective game. They asked me to return it in it's opened packaging and just mark "refused"....the USPS does not allow opened packaging to be reused without new postage. So then they said "just send it back". I asked for postage, it's THEIR defective game.
Well apparently they don't both reading their customer service complaints beyond my game is broken. I have been in multiple communications with them and each time they give a fairly generic response, never actually looking like they read my complaint or question.
Now they've given my (cancelled) account gamefly dollars to use to offset the cost of shipping the game back. BUT that was two days ago and I said when I received credit the game would be returned. This morning (after just two days) they charged my account for the game.
The customer service phone number? Conveniently being upgraded and not available.
Game turnaround was a little slow during service but generally ok. Want a popular game though? Don't expect to get it for months. |
Steve from Chicago, IL on 2008-10-22 Rates them:
Honestly, the people not getting new release don't know how to use GameFly correctly. If you time your returns correctly (about a 3-5 days before a brand new release, you'll get the brand new games on release day.
I've done this for Mass Effect, Battlefied: Bad Company, NCAA Football 09, GTA IV, Madden NFL 09, The Force Unleashed (Wii and 360), Rock Band 2, and Fable II. Not to mention you can buy these brand new games when you receive them at a $15-20 discount to sticker price.
Anyways, I highly recommend the service, although the turnaround time seems longer in the Midwest than elsewhere. I usually get 2 day turnarounds down in Atlanta, GA, but Chicago, IL seems to take a few more days.
Over the course of my subscription they've only lost one game, and all you have to do is call them and they'll take it off your queue. I'm sure if you abuse this that you'll get flagged pretty easily so don't get any funny ideas, folks. |
John from NH on 2008-10-20 Rates them:
I went into this with no idea how it would work other than thinking that it must work somewhat like Netflix. I was VERY WRONG with that assumption... I signed up for the discounted 1 month trial on September 25th and by October 1st my game queue was still not showing that anything had been shipped. I sent an e-mail and they responded that it had only been 6 days. This was a little aggravating but I assumed that there was just a stock issue that maybe happens every once in a while. Come October 2nd my queue still did not show that anything had been shipped yet even though I had 2 games in my queue that were in stock so I sent another e-mail and by the next day they had shipped a game finally. So far it took a week from signing up for them to even ship a game that was already in stock. Then I didn’t get the game until October 9th …. So it took 2 weeks for me to even get 1 game. I didn’t really enjoy the game so I sent it back out to them the next day which was Friday October 10th…. They received the game on Tuesday October 14th and I still had 2 more games in my queue that were available but for some reason again they did not ship one out until today which is Monday October 20th….. My entire trial membership is almost over and I’ve only had 1 game for 1 day and I don’t expect to get my 2nd game until next week with how everything else has gone so far…. This is by far the worst experience I’ve had with a company in a long time and in no way is this convincing me to stay as one of their customers. At this rate I could have rented the game at blockbuster and paid less than I did for the trial membership and got it in less time… Oh and another thing…. I received and sent back 4 Netflix movies in the time it took for me to get 1 game from Gamefly and they were all new release movies…. This has been a very poor experience and I will be canceling my membership at the end of the month….. Steer clear of this disaster that they call a company... |
Alex from Tucson on 2008-10-10 Rates them:
I had some of the worst customer service I have ever encountered with this company. My house was broken into and my PS3 was stolen and a gamefly game was in it. I contacted them to see if they might be able to write of the cost since I was already spending 25 bucks per month. They told me I was lying and if they accommodated every liar they would be out of business. I asked them to cancel my account and they hung up on me. |
KC from on 2008-09-14 Rates them:
GameFly is not worth the price. For their efforts, $17/year might be acceptable for rentals, but still doesn't address the liability of thier misplaced disc policy. The idea that they cannot trust the USPS shines through in thier customer contract agreement. I only wonder why I should pay for thier mistrust, and mistrust that I cannot drop my rental in the mail and believe that GameFly will recieve it. |
Lana from Long Island, NY, USA on 2008-07-27 Rates them:
May - July 2008 Membership with Gamefly.com
I'm in NY & with their closest center being in Pittsburgh, PA, it took about 5 days each way at first. I was going to cancel after my trial, but after complaining, it now takes with their Fast Return 3-4 days to ship & sometimes the game will show up that it's on it's way back to them in shipment within 2 days & they immediately send the next game. (I own play a game for the day I get it only or maybe the next day so I return quickly.)
I have had no problems & will get about 9 games a month for a 2 at a time & 11 games for 3 at a time. I have had only 1-2x a disc taking a while to return & was notified, but was found within a couple days of that email notice. I have had 3 unplayable discs, but they shipped a replacement the next day.
I will cancel my account very soon due to the fact I only own a Wii & there aren't enough games I am interested in renting for a month & they do not allow holds which makes no sense. I hope when I do reinstate my account, they will allow me the 3 at a time still. I will write another review if I have any problems.
I have had tried Gamerang.com at 1 disc/time for two months, in that time I only got 6 games though I was just as quick to return and one was even lost in the mail on its' way back to them. It was easy to cancel at least. Their site is nowhere near as good to search as Gamefly.
BTW - I have had Netflix & Blockbuster for DVDs for a couple years & have had no problems with either of them. Netflix's customer service on the phone is wonderful, efficient, courteous & pleasant. Netflix's site is also much easier to surf, has a more attention to detail by far, and has reviews & profiles because of it's great attention to their customers. Blockbuster works, but has a cold feel & it's harder to search. |
Seb from Kansas on 2008-07-25 Rates them:
I've had them for about a year and I thought it might be time I write a review here. In my opinion GF just keeps getting better and has become essential. They now have 4 shipping centers all over the country (3 of them fairly new) so ship times have really improved for everyone, not only for people close to them. I've never lost a game but did get one scratched disk, customer service sent a new one out immediately to me.
pros:
big savings for game lovers- Once i figured the savings I was sold. I did the math. If I bought 3 new games in a year, that would pay for my whole gamefly subscription. I could play way over 12 games in a year and probably buy a couple too on sale.
tons of features- my favorite being TradeIn and KeepIt. I paid for 3 months of membership by sending them some old games that gamestop wouldn't even take. I try games that sound interesting and if i really like I keep it. best part is the prices is better than anywhere else, and I just keep the game and they send me the box and manual.
fast shipping- I get games in 2 days about after i ships here in Northern California. I save a day on return shipping by droping the game at my post office.
cons:
small post offices don't use fast return- but most of the big ones do and most of the time they are sending out my next game the day after I mail back my old one.
ship times used to be kinda slow- not anymre, but people don't realize they have all the ship centers now.
Bottom line is that Gamefly is the only online game rental service doing it right. |
firebell123 from Washington DC on 2008-07-09 Rates them:
I'm quite ashamed of myself for falling for this service. I figured it would be worth the monthly fee to rent their DS games, seeing as I always complete them within a couple weeks and then never play them again. I had this service for four months, and over those four months received a total of 4 DS games from Gamefly-even with my queue full. For the amount of money that I shelled out I could have bought the games used, played them and then turned around and resold them and made a profit. It seems Gamefly is never in a hurry to process the returned games. For example, I mailed my second to last game back on May 19. On June 2nd they sent me an email saying they had received the game. I find it HIGHLY unlikley that it took the post office 13 business days to get that game from Washington DC to Gamefly's nearest outlet, which is in Pittsburgh four hours away. What I find more likely to have happened is that they received the game by the end of the week and then waited another week to process it as being returned--which makes sense, because if you keep a game for two weeks, and it takes another two weeks for them to process it and send you yet another one, that averages out to one game a month. I guess that's decent if you're renting a Wii game and manage to finish it in two weeks. I find it a real shame that this company is literally scamming people out of their money, and it couldn't be more obvious. When I decided I'd had enough I emptied my queue so they couldn't send me another game, sent my last game back the day after it finally came in the mail and the second they processed it as returned I cancelled my service before they could con me out of anymore of my money. But as for the money I did flush down Gamefly's toilet...well...live and learn I guess... |
Todd from New Jersey on 2008-05-20 Rates them:
I joined and was happy at first, but that changed. I returned my 2 games that I had rented. The next day I canceled because I did not need the service. They sent an email saying that the needed the games within 7 days. They received them within 7 days but I accidently sent a wrong disc in one of the sleeves. They contated me and I asked what to do. They said that they would send me my game and a sleeve for me send them theirs back. Then I got an email that they wanted to charge my account for not returning the game. I had not recieved my game or the sleeve yet and emailed back explaining what was going on and asked what else I was supposed to do. They said nothing and that the email was forwarded to customer service. I just got the sleeve sat in the mail. the following Monday I put it in the mail for them. The next day they charged me for the game. How I could have gotten it to them faster I am not sure. Not only did they charge me but they charged me a higher rate than what was offered while I had the service to buy the game for. So... they now have my game, their game, and my money but they don't see what the problem is. The company is way to disorganized to do business and if you value your money you sould not do business with gamefly. |
Kevin from Pittsburgh on 2008-05-08 Rates them:
I signed up for gamefly right after GTA IV came out since I thought it was going to be the first of many great games for the PS3 this summer. I added it and other games to my queue not expecting to get GTA since I thought it would be in high demand. To my surprise the day after I signed up they supposedly shipped GTA. Well since I live in the same metro area as a distribution center I thought that I would receive it fairly quickly. In all my time living here I have never had anything take more than 2 or 3 days to get sent anywhere within the metro area. So when it had not come after 5 days I decided to email their customer support to explain the problem. All I got in return was a cold message that it wasn't 7 days yet so they wouldn't do anything. This is when I started to get angry. The next day I sent them another email thoroughly explaining the situation. I received the same response as the day before. Finally when it still had not arrived on the seventh day I threw in the towel and demanded a refund in a scathing email. Basically I signed up for Gamefly and all I got was hassle. Not one single game. They said they would refund me but we shall see if they do or not. Had this happened with Netflix, which I also have, they would've sent out a new movie after the first email. The problem with Gamefly, apart from their poor distribution and shipping, is their lack of caring about how they treat their customers. |
Jeremy from NY on 2008-04-20 Rates them:
I think part of the problem is that some users, without even knowing knowing that they are, try to compare renting on every level with the positive side of buying, which you just can't do. It's like trying to compare buying a car with renting a car. If you've decided that buying a car is not financially or socially feasible then renting is a great option if you still need to use a car. Of course renting a car can be frustrating, but if you've already decided that you can't buy, then you start to see all the positive things about renting that far outweigh any frustration. Of course, some rental companies are better than others, but if you compare each one to the best things about buying, then you'll never be able to enjoy the benefits of renting. I rent for one reason: at today's game prices I can afford to play only a small number of games if I buy. And if you've decided to rent video games, from my experience, Gamefly is the best option. I've tried a few of their competitors, including blockbuster, and can tell you that Gamefly reduces the frustration that can come with renting while piling on the benefits of not having to buy.
I'm on my second term with Gamefly (this time 5 months going) after stints with other companies. Gamefly's service has improved a lot since the first time I tried them and is far better than what I've experienced elsewhere. Not sure what spongeknob is talking about with not being able to add to the queue. Gamefly's queue system is easy to add and remove games from as well as allows you to shuffle the order very easily to take advantage of a game's current availability (which they tell you and update regularly.) Game condition is good. Delivery time does vary. For me it's between 2-3 days with the occasional delay. I sent back one game because of its condition and Gamefly gave me credit. I guess you could argue receiving bad games should not happen. But anyone who regularly uses disks should know that a small scratch in the right place can go unnoticed but render the disk unplayable while chips and nicks in other places don't seem to have any impact on playability.
I assume any company of this type that is successful (Gamefly seems to be very much so) processes thousands of disks a day so a few duds must slip through. I can understand that, there's going to be some margin of error there they can't control for. What impressed was Gamefly's willingness to comp me for it, no questions asked (something they can control.) If they hadn't, then I'd think about dropping the service. Their CS is somewhat automated as just about everyone is moving toward (I think it's called technological advancement) but I get responses by a person after an initial auto-email informing me that my inquiry was received. Yes, it does take a day or so via email. They also have phone CS, but I haven't used it. We're talking about video games here, not hypersensitive financial transactions or cell phone service that is vital for daily communication.
Obviously with the high demand of some games, no one in this industry can keep enough of each and every title to satisfy everyone. Of course there's going to be some 'cycling through to their customers.' It's a rental service for Christ's sake. If you need to have each and every game you want unplayed and right now, probably best to buy...but then how many games can you actually buy at the current astronomical prices for games.
Not many...which is why I rent. I have a two-game monthly plan which amounts to about $275 for a year of service, an amount I can budget in advance (video games for the year? Check!) That maps out to about 5 - 6 games bought new. In 5 months of service I know i've already gone through well over 10 games. I've rented crap and sent it right back (that's a great thing cause I probably would have bought some of those otherwise), i've rented games i never would have bought and thoroughly enjoyed them. I've rented the latest and greatest and also old releases that I hadn't played before. The idea that Gamefly has gone to cr*p is not credible. To the contrary everything I've read and experieced would indicate that they're expanding and improving service and adding on new features to make the system better. (i.e. new distribution centers, free music downloads, a new game trade-in system.)
Of course, feel free to shop around like I did. But I can tell you right now, I would have been better off just sticking with Gamefly. |
Jamal from IDK on 2008-04-13 Rates them:
I hate gamefly!!!! I recently bought the trial from gamefly and after a months time I wanted to cancel it ( I only did it for an offer on a website)...well I canceled it and they said I had 7 days to send it back. I looked all over my house to find the sleve for my disk and couldn't find it. So I emailed gamefly telling them that I needed a new sleeve (which they have sent me a sleeve before). They started getting an attitude with me saying that if I don't give them the disk back within the 7 day period that they are going to make me pay the whole fee! I told them that I am going to tell my credit card to decline any of the transactions they want to charge. They will get their game back when I feel like bringing it to the post office end of story.
Correction...I lost the mailer and the sleeve. |
Chris from USA on 2008-04-13 Rates them:
I REALLY tried not to buy into all the reviews, telling myself "oh, maybe they were just in a bad part of the U.S. for shipment" or "Oh thats only 50 people out of how many rentees? But then... for myself, I found first-hand how crappy (i would choose stronger words if not for restrictions) this GameFly service really was.
They have sent me games numerous times after a few months of being with them (keep in mind I was apart of them back when the started, and hated it then) they kept sending me games that were 21st or 15th down my queue. I understand they say you won't always get number one, but the thing is.. Above the 15th or 21st game? were other games they claimed that were INSTOCK or AVAIALABLE NOW. So its a crock, they should get rid of the queue, make it something like a "GRABBAG" and tell the customer, you'll get games on random.
So for the casual gamer or expierenced, thats want a service that gives you the games you want when you want it? Steer clear from this company, you're better off paying 21 bucks for one game a month from Blockbuster, where you can go inyourself on release dates and get the game instead of waiting. |
Jeremy from NY on 2008-04-13 Rates them:
Part of the problem is that some users, without even knowing that they are, try to compare renting on every level with the positive side of buying, which you just can't do. It's like trying to compare buying a car with renting a car. If you've decided that buying a car is not financially or socially feasible then renting is a great option if you still need to use a car. Of course renting or buying a car can be frustrating, but if you've already decided that you can't buy, then you start to see all the positive things about renting that far outweigh any frustration. Of course, some rental companies are better than others, but if you compare each one to the best things about buying, then you'll never be able to enjoy the benefits of renting. I rent for one reason: at today's game prices I can afford to play only a small number of games if I buy. And if you've decided to rent video games, from my experience, Gamefly is the best option. I've tried a few of their competitors, including blockbuster, and can tell you that Gamefly reduces the frustration that can come with renting while piling on the benefits of not having to buy.
I'm on my second term with Gamefly (this time 5 months going) after stints with other companies. Gamefly's service has improved a lot since the first time I tried them and is far better than what I've experienced elsewhere. Not sure what spongeknob is talking about with not being able to add to the queue. Gamefly's queue system is easy to add and remove games from as well as allows you to shuffle the order very easily to take advantage of a game's current availability (which they tell you and update regularly.) Game condition is good. Delivery time does vary. For me it's between 2-3 days with the occasional delay. I sent back one game because of its condition and Gamefly gave me credit. I guess you could argue receiving bad games should not happen. But anyone who regularly uses disks should know that a small scratch in the right place can go unnoticed but render the disk unplayable while chips and nicks in other places don't seem to have any impact on playability.
I assume any company of this type that is successful (Gamefly seems to be very much so) processes thousands of disks a day so a few duds must slip through. I can understand that, there's going to be some margin of error they can't control for. What impresses is Gamefly's willingness to comp you for it, no questions asked (something they can control.) If they hadn't, then I'd think about dropping the service. Their CS is somewhat automated as just about everyone is moving toward (I think it's called technological advancement) but I get responses by a person after an initial auto-email informing me that my inquiry was received. Yes, it does take a day or so via email. They also have phone CS, but I haven't used it. We're talking about video games here, not hypersensitive financial transactions or cell phone service that is vital for daily communication.
Obviously with the high demand of some games, no one in this industry can keep enough of each and every title to satisfy everyone immediately. Of course there's going to be some 'cycling through to their customers.' It's a rental service for Christ's sake. If you need to have each and every game you want unplayed and right now, probably best to buy...but then how many games can you actually buy at the current astronomical prices for games.
Not many...which is why I rent. I have a two-game monthly plan for a set amount I can budget in advance (video games for the year? Check!) The price of service equals about 5 - 6 games bought new. In 5 months of service I know i've already gone through well over 10 games. I've rented games I didn't like and sent right back (that's a great thing cause I probably would have bought some of those otherwise), i've rented games i never would have bought and thoroughly enjoyed. I've rented the latest and greatest and also old releases that I hadn't played yet. The idea that Gamefly has gone to cr*p is not credible. To the contrary everything I've read and experieced would indicate they're expanding and improving service and adding on new features to make the system better. (i.e. new distribution centers, free music downloads, a new game trade-in system.)
Of course, feel free to shop around like I did. But I can tell you right now, I would have been better off just sticking with Gamefly. |
Handler from USA on 2008-04-04 Rates them:
I have only been with GameFly since December 12, 2007. Since that time 3 discs have never made it to me. (I have been with Netflix, on the 8 out plan, for over 4 years and have not had that many discs lost.) The first 2 discs they sent took 2 days to get to me. Since then discs that do get to me take on average of 5 days even though they take only 2 days to get back to them. |
Spongeknob from Port Orford on 2008-03-17 Rates them:
I had a membership for about a half an hour, when loading choices to Queue a pop-up window appeared and said "adding to your Queue", ten minutes later it was still showing the same thing. ??? Attempts to load any game from anywhere led to the same situation. Than it dawned on me, they only have a few games to cycle through to all their customers, thus resulting in abused game disks and shuffling possible delivery times to your home. USPS is not reliable in any way you look at it. If Gamefly had the games the public would be pleased... and Gamefly should review the condition of the game everytime it returns to the distribution center from which it came. Anyway I have bailed on this company because of there lack luster efforts on all fronts aswell as the appalling customer service. |
Jon from Florida on 2008-03-08 Rates them:
We have been using Gamefly for over a year. They reportedly opened up a new distribution center two cities over last month.
At first everything was great. 2 days wait and they shipped the next one as soon as they received our old one.
Now we have had a 2 week wait between games. This last time they said they shipped a game that was #2, and then 2 days later they changed it to something #9 on our Q...with High Availability still listed on our original listing! We STILL haven't received the game. This isn't a first, either. We started having problems a few months ago, including them not reporting games received until we posted them as missing after the week waiting period. So we get maybe 2 games a month for $25.
No one responds to our emails for days, and then it is only automated responses and no one ever addresses our issue. Im going to another company. Gameexpress.com isn't on here (would like to read more about them) but at this point its either that or Blockbuster.
Be warned! Gamefly has just gone to cr*p. |
Christopher from Queens, NY on 2008-01-10 Rates them:
Gamefly's great. They're the best online game rental service out there. I tried a couple of the other guys and was not impressed. Lucky for me, I got a gamefly gift certificate for my birthday (this past November) and have been renting like a fiend ever since. Orange Box, Manhunt, Halo, Bioshock... I've gotten them all. Games come quick (bout 2/3 days) and their selection is awesome. I can't afford to buy everything I want across different consoles every time I wanted to play something new so renting from gamefly is the way to go. That gift certificate was the coolest present I got this year! Thanks mom! Gamefly is the bomb. I don't know what all the negative comments are about here. They're the best. I haven't had any problems at all and their sales on pre-played stuff are the best. Seriously deep discounts. Now I actually can buy stuff I want.
Oh, and Christina from SF... You might want to rethink blaming gamefly for someone logging into your account from your computer that YOU set up passwords for. How is it gamefly's fault that someone you know got ahold of your password and used your account? If you have an account somewhere, anywhere, your information is going to be stored there. It's your responsibility to keep that information secure. That's the reason you have a password. You're lucky it was gamefly they logged into and not your credit card or banking statements. |
Chris from NYC on 2007-12-26 Rates them:
I have had gamefly for over a year now. I currently own all next gen systems and it would be too expensive to even try and buy all the hot games for them. So i rent them all. Gamefly is great. I tell everyone i know about it. There are shipping issues that can be expected. Sometime the turnaround is very slow. But they recently opened a second shipping center and has gotten better. If i send a game to them on monday, i usually get another one before the weekend.
They lost a few games on me but almost everytime they turned up like a week later. Besides they do not charge you for games lost in mail.
If you have issues with their email system call customer support. I had an issue with recieving a game and i called them and they sent me another copy of the game and gave a $5 coupon for my trouble. Plus i get 10% off on game purchases, free shipping, and a $5 coupon every 3 months for being a valued customer.
My biggest complaint about them would be the lack of new releases. I recently tried to rent Call of Duty 4 on PS3 and it was the number 1 game in my que for like over 2 weeks. They had to send me at least 3 other games due to limited availability. If they had need releases immediately it would be the perfect service. If you want a brand new game, go buy it.
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Christina from San Francisco on 2007-12-13 Rates them:
Be aware that once your credit card information is in the GameFly.com system, you can no longer remove it. Anyone who logs into your account can make purchases with literally one click. Their system will not ask you to confirm your order or shipping address or even the credit card you want to use before the order is complete. It will just process the order as soon as you press checkout. When calling the customer service line to ask that my credit card information be removed from the website, all they could say was that their system will not allow the credit card information to be removed nor will they cancel your account. I will never order from this company again and regret I ever did. |
Julie from Arkansas on 2007-12-07 Rates them:
We have been Gamefly customers for 2 1/2 years and until the last 2 months have not had any problems.
In the last 2 months we have only had ONE GAME actually make it to us. The rest have all been lost, their replacements have been "lost". I can only assume that there is a major problem at their new distribution center that is not being addressed. We went so far as to get a PO box in case someone has been stealing from us and still no game. |
Jerry from kingston Ma on 2007-11-30 Rates them:
I have been with gamefly for about 2 years. I have had three lost games. Game fly had no problem just accepting my explainations and moving us on to the next game in the queue. In fact on my most recent lost game, I called the telephone support line and got a human being within about 2 minutes. The girl cleared the matter up over the phone and I am happy. Since they have openned up the east coast warehouse, the turnarround is much better. I also have netflix 3 movie account. Netflix turns arround a movie in a day. I cannot expect gamefly to do the same. So if you understand what to expect, then you wont be dissapointed. |
Regina from Los Angeles on 2007-11-30 Rates them:
I live IN Los Angeles and its been a week they claim they still haven't received my return....I sent a netflix back on the same day and already have my new movie and the letters I sent out on the same day have all been received by my friends...I'll be cancelling and then filing a complaint with my credit card company when they try to charge me. |
Rob from St. Augustine, FL on 2007-11-27 Rates them:
I was a subscriber 2 years ago and had a good experience. Upon returning to the US and A I bought a 360 and decided to try again. Big Mistake. Multiple games were sent from 10 places down in my Q. They looked up my facebook page through my email and posted items on my page without my permission. My last game never arrived and none of my emails to customer service were ever responded to. Now I am fed up and have canceled my service but they have threatened to charge me the full retail price of that last game unless I return it in 7 days. But how can I return something that never arrived! |
Allen from New Jersey on 2007-11-26 Rates them:
I've been satisfied with my gamefly membership. I've been renting games from them on the 2 game at a time plan for six months and never wait more than 3 days for a game in the mail once I've mailed one back. I also rent exclusively for the PSP and have been so happy to avoid buying (and reselling for pennies on the dollar) crappy games that I happily encourage everyone I know who plays games to get an account and avoid getting ripped off buying new games that suck. Try before you buy is the only way to go. It's a huge savings and you can play five times the number of games you would otherwise (unless you have an unlimited income - I don't). If you want the new releases this is the way to go. I got Manhunt within a week of a release.
In six months I have only received one damaged disc and it was a game I purchased using the "keep it" feature. I emailed customer service and my account was refunded in about 48 hours. I sent the game back to them and got a replacement within a week. No hassles, no drama. I cannot understand why anyone would not contact customer service if their game arrived "covered in paint." I mean, my first thought would be to avoid getting blamed for the damage?
I have also never had a game go missing in the mail. I cannot understand why, if you're a paying gamefly customer, you would "google" information about a lost game instead of just contacting customer service. I also cannot understand why you would be so hasty to cancel your account when the game was found within a week. A month and then I can see your point but how you can write an informed review when it's clear you didn't even have the service for a full month is kind of mind boggling. I wouldn't write a restaurant review if I went in for a drink and a salad. I'd hold off and wait until I was able to sit down and have three or four courses.
Anyway, as someone who's actually using the service and has been for six months and counting I'm giving them the thumbs up. I'm giving two gamefly gift certificates to friends this year for Christmas presents and have bought three Wii games from their online store for other people on my list at 20% or more off retail and they've sent along all the original packaging and game manuals so it's just like getting a brand new game off the shelf. I've saved a fortune using this service and personally think they're great. |
rob from alameda, ca on 2007-11-18 Rates them:
Some people are saying Gamefly is getting better as time progresses, so I wanted to write a current review to say that...no..it still has some big problems. I signed up for the 2 out at a time plan, at a special introductory rate, for PSP games only. I received my first 2 games about 3-4 days after account set up. Not bad I thought. About a week later I sent one of the games back, and with Gameflys fastship or whatever it is, it was scanned a day later and a new title was on the way. Not bad again. I received my next game (not the next on my gameQ, it was unavailable, so next on list..)in a decent amount of time, 3 days. I opened the envelope to find that the UMD was splattered in paint (even on the disc/cd part) which I careful scrapped off before putting it in my PSP. It was also coming apart, like the cd had been removed from the UMD casing. It played okay, but was slow at times and froze multiple times. I kept it for about a week again, and then sent back both games I had out. This is where my problem began. I waited a week and they had not received my returns. I googled "gamefly lost game" and found all of this great info, that I should have seen before wasting my money. I then filed a report through gamefly, and like many others, gamefly mysteriously got my games the next day. A week turnaround kills any value this service might have had, and I think I was lucky. A lot of people seem to have games completely lost in transit. Anyways, after going through a line of windows offering me a deal if I stay, I quit. I warn others to review more and talk to someone who has recently used gamefly. Personally, I would rather spend $40 at gamestop to own a couple of used games (which I can resell), then to "rent" 2-3 games a month (maybe more if ship times were better) for $23+. Not a good deal... |
Tyler from Bethlehem, PA on 2007-11-17 Rates them:
The only saving grace to this company is that they honestly try to fix mistakes. However, as they do 'own up' to their mistakes, its is perceived that they don't try to prevent mistakes.
Their 'inspected' certification for each game is a joke, honestly. I've subscribed now for three months, and have gotten only 2 flawlessly working games: Soul Nomad (I got it sent on release day.) and Beautiful Katamari. Now, I can't tell you how many games I have gotten that are in such terrible shape I don't even bring them home to try. I open them up in the post office, see their Brilo-pad marred surfaces, and promptly stick them back in the envelope.
When I went through 3 defective games in a row, I emailed customer support and they gave me a credit of 15.00 GFD. When my 6th game arrived (and was defective) brining my running score to 5 defects, 1 playable, I called and they quickly gave me a free 1 month, but slyly removed my 15.00 GFD without telling me. So I used their "Keep It" service, and it came to my attention that I was charged the full amount for the game, and it did not apply my 15.00 credit. This is wear their service got shady, as the rep told me that to give me the free month, they had to remove the 15.00 GFD certificate. Complaining now that I had no reason to belive that I was missing the 15.00 and that I didn't find out until after I was charged, I didn't want the game, they offered to refund me if I sent back the game, case, and booklet.
Currently, a small chain rental store is going to refurbish its stock to carry a much heavier selection of next-gem games (being one block off a college campus, they realize the demand) and will be done before the end of this month, and I have yet to rent a defect game from this store.
If you don't mind having to do other people's work for them, constantly be in contact with customer support, and generally have to wait for a company to correct the same error over and over again...
Gamefly might not be for you. |
Mark from Atlanta, GA on 2007-10-23 Rates them:
After 2 months of using GameFly for Xbox360 here are my experiences:
- 8+ days shipping time between the when they say the game left their warehouse and when I received them (all of them)
- 1 disc for the wrong console
- 1 disc of a game I didn't order
- 1 broken disc
- 1 scratched/unplayable disc
- 4 days of "No games on my queue available"(including 2 that had been out for more than 2 years, 2 released last year, and 1 new release)
- Customer service that focuses on what you can do to fix their problem ("You received the wrong disc? You should put it back on your queue if you want us to try and send it again.)
- Customer service by email only, with a response time of 4 business days. |
Chris from New York on 2007-10-04 Rates them:
I freakin love Gamefly. I'm a fairly new member (bout 4 mos. now) and I haven't had any issues at all. I'm on the two at a time plan. I put games in my que, Gamefly sends them, I play them, send them back and, just like they're supposed to, they send more. I haven't had any of this "lost in the mail" crap people keep mentioning. I don't know what the deal is with this "lost in the mail" business unless people are stealing games and trying to play it off like they were lost. I know people do that and it just ends up screwing the rest of us. You can't exactly blame Gamefly for charging for these "lost" games. Those are some serious costs to eat. You can thank thieves for that. Damn thieves.
I've only had one encounter with customer service so I'm not an authority on the subject (and that's probably a good thing) but they doing fine. Better than fine. So far the only customer service issue I've had to deal with was about a game I received that was damaged and unplayable and they had a replacement in the mail for me before I even put the damaged one back in the mail to them. I'd say that qualifies as responsive.
The game rental competition out there is a joke. Been there, tried that. Gamefly is the best of the bunch and I speak from experience. Admittedly, I signed up with low expecations having been completely disenchanted with the other services I've used and all in all I've been pleasantly surprised with Gamefly. Their game selection is the best and I've never had to wait more than a few days for games to ship. Even games showing "low availability."
Four months in and counting and they've still got my vote.
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Trish from Los Angeles on 2007-09-28 Rates them:
My husband and I started using GAMEFLY as a trial basis we recieved as a gift. It worked wonderfully, I never waited more than 2 days for a game and I always recieved the top games in my q. However when the trial ran out and we decided to keep the membership I started having the same issues reported here... they claim to have never recieved three seperate games, even though the last two I handed personally to the USPS worker. In addition to the long turn around time, they claim that they can terminate your service at any time if you have "lost" games. I also attempted to close my account before being charged for the next month's subscription, but they did not close it in time. Of course I can not reach any representative by phone, and they never responded to my emails to fix this problem. STAY AWAY |
Carolanne from New Jersey on 2007-09-20 Rates them:
I really wish I had read reviews like this before I tried gamefly. I had it for three months before finally cancelling. It took an average of a week-12 days to get one game, and then they didn't recieve the game until I complained! Twice I mailed back games. TWICE! From two seperate locations, and they never recieved the games. Two weeks later I would send them a nasty e-mail and then they say they've recieved it and will send out the next game immediately. Yea right!! Fve days later I get an e-mail stating they've shipped out the game. Well, it's been ten days and I still don't have it! So I cancelled. It was not worth the money AT ALL. Maybe it would work if you lived in the same town as gamefly, but otherwise don't waste your time or money. |
Nathaniel from Nevada, USA on 2007-09-07 Rates them:
This company has finally broken my patience. Waiting a week to receive a game after it has been shipped. Waiting forever for them to acknowledge they even RECEIVED my games until I have to report it... I can't take it anymore. I will go back to them once they're in more locations and can handle sending/receiving like Netflix. |
Chris from Chicago, IL on 2007-08-28 Rates them:
Many people here will complain here about slow turnaround time and poor acknowledgement of received items. But my beef is with the availability. Sure, they have all the new games to offer, but are they ever in stock? NOPE. I subscribed because I got a PS3 and I wanted to find a cost effective way to try the new games and so far I haven't gotten to play any of the games I wanted because they are never in stock. Not only that, it gives you a game in your queue that you aren't very excited about and by the time you try that and send it back, the one you do want is unavailable again. Complete waste of $20, it IS cheaper to go to blockbuster than wait 1 week for a game or more (depending on the horrible availability). |
Kevin from Los Angeles on 2007-08-10 Rates them:
Been a subscriber for 4 months now. They are a tad slow considering their shipping center is within an hour drive from my house but thats alright. I usually get my games within 2-4 days after I send one back in. I mailed a game back about 5 days ago and it seems they have not received it yet, this is unusual considering how their service has been to me so far. |
Rob from KC on 2007-08-07 Rates them:
Turnaround time is extremely slow. They said they never received the first game I rented, so took forever to get another. They didn't charge me for it like some here say they have.
I finally got another game only to return it and the one they sent me hasn't gotten here yet after 1 week.
There is something fishy with these guys or else people at the Post Office either steal the games or sit and play them for a week before sending them on.
Their service isn't really worth it because I've rented 3 games in 3 months. Do the math, it is crap. |
Jo from missouri on 2007-07-31 Rates them:
Gamefly are thieves!! It took forever to receive games so you end up buying the service because they exceed the "trial period" by their slow shipping. Then when you cancel they insist you didn't return games and charge you for the games. The only contact you have with them is via automated email so you cannot straighten anything out. I will try to contact my credit card company but as far as I am concerned they are thieves! Stay away from Gamefly! |
Jonathan from USA on 2007-07-27 Rates them:
I accidentaly sent back the wrong game to them and never got the game back. For some reason the game I was supposed to send back is still listed as rented even though I sent it back and they sent me a new game (confusing I know). I sent them an email but they never replied! Now the supervisor's kids are probably playing my game and laughing. I think its time to report a game "lost" and recoup my losses. |
Fred from New York on 2007-07-27 Rates them:
Been using for a month now. No problems at all. Receiving games quicker now that they have East coast distribution and USPS fast delivery service. If you are interested in trying GAMEFLY one month for free , e-mail me:
(momoney at ureach dot com)
For the record - I do not work for gamefly. |
Jeremy from Boston on 2007-04-26 Rates them:
I've been a Gamefly member for over 3 years now. I have rented through them over 100 games for my PS2, Game Cube, Xbox, GBA and PSP.
While I have had my share of problems, for the most part I've been very happy with their service. Sure, some times the turnaround time can be a bit slow, but that's why I rent 2 games at a time (I average almost 3 a month.) FastReturn doesn't always work, but I asked at several Post Offices and it is more likely they don't properly scan them vs. GameFly screwing you.
For me, it's economics. 100 games. If I bought them (assume used) that would be ~$2500-4000. For 3 years of 2 games at a time, I've spent $792. I got to play a TON of games I would not have played otherwise, things I took a chance on that I've loved (and some that I oh-so-very-much-loathed.)
Yes, some games have waits on them, and yes that's annoying. Patience is a virtue, try and learn it sometime. Rent an older game for a few weeks, then come back and try the new one. If you NEED to play a game right away, go ahead and buy it (just be sure it's good enough to spend $50 on, which will give you 2 1/2 months on GameFly)
I've even "lost" 6 games in the mail. They don't ask questions, they just send me my next game. Their customer support has always returned my emails w/in 24 hours.
If you want games mailed to you, you have to deal with things like shipping issues and used games. |
Gene from Sunnyvale, CA on 2007-04-23 Rates them:
bought gears of war on 3/27 and still have not received it. sent 2 emails to them with no response. within the same state and it still takes min. 4 days to get the next game. they need alot of improvement. |
mac from MI on 2007-04-20 Rates them:
The gamefly service sucks, whenever I return the games back I ve to wait for 7 days to get the next game and often I have to report a shipping problem because they never receive the game***( I send two games back at the same time they only receive one game and the other game is lost and they say they are ""working"" with the USPS to ensure delivery and if the same thing repeats again I have to pay for the lost game)
Their phone service sucks!! they don't have their coustomer service number mentioned anywhere in the website in the contact us tab they say the timings but never give the number
To close it all GAMEFLY is all B S and it sucks!!! |
Rick Cowman from Iowa on 2007-04-14 Rates them:
Gamefly is horrible. I do not know about other systems. But for the 360. Every single game is on a wait. There is not a SINGLE game that is available now.
My entire game list is filled with games.
So far it's been 2 weeks and not a single game has shipped because NOTHING is available at the moment. It's kind of B.S since I work pretty hard for my cash and I will get no refund even though I am guessing the remainder of the month will go and still not a single game sent. I've tried mixing up what is in my list for other games and etc. Everything is always SHORT WAIT or LONG WAIT...
If you are going to have a service. At the least you should have to supply the demand SOMEWHAT.. I understand not all games will be in stock ALL the time.. but for EVERY SINGLE game to not be in?. that means they are not doing there end of the bargain for us customers.
All correspondance with them have gone ignored. I am frusterated and it's annoying as hell..
NO-ONE USE GAMEFLY.. atleast not if you own a 360. Unless you want to rent nothing but regular Xbox games the entire time.
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Greg from Calif. on 2007-04-08 Rates them:
First time user of Gamefly, Been 6 days since they said they shipped, no games, and I live under 200 miles from their facility. Both games were marked availible. I could have walked there and back. Also no reply to the reported problem or sucess in contacting them about a refund. It pays to read reviews. |
jeff from philly on 2007-04-06 Rates them:
I rented a total of 5 games with this company. Two of the games were so sratched that they were unplayable. On two other rentals I got the wrong game. So basically I rented 5 games and only had one good rental.
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Justin from Wisconsin on 2007-03-30 Rates them:
GAMEFLY IS COMMITTING FRAUD.
The slowness of their service has been beat to death on here, so I'll let that go. We'll just say that the it took over a week between when I sent a game & when they got it.
The thing that really set me off is that I sent back the 2 games I had from them the day I cancelled my account. 2 weeks later I get an e-mail saying they had not received the games & they would be charging me for them if I didn't respond to the e-mail. I responded with the appropriate "games already sent" in the subject line, and they even automatically opened an incident # for the e-mail. Now this morning I get 2 e-mails that say they've charged me for the games that I sent them over 3 weeks ago, and told them as such via e-mail.
To top it all off, they've charged me & I can't even speak with someone there because their customer service is "closed for annual inventory".
A poor service that has a terrible tracking system. Leading to them being able to charge honest customers for games they've already sent back & then claim plausible deniability. Avoid at all costs. |
JOSHUA from austin tx on 2007-03-26 Rates them:
after a ton of problems with my first shipment i finally got ahold of them on the phone and they refunded my monthy charge and said the were going to "rush" the games to me
8 days later still no games
worst service ever i wish i had read this before joining
www.gameznflix.com is the way to go |
Courtney from New York on 2007-03-24 Rates them:
I used to have netflix and they were so fast. They ship a game and I would get it the next day. With gamefly I decided to do the 14 day trial. It too about 4 days for me to get the games. After playing the games I find that wii sports was a lot more entertaining than the two games I rented so after a couple of days I put then back in the return slip and drop them in the mailbox outside of a post office. I was waiting for the games to show up as return before I cancelled my account because I wasn't going to keep the service. On 3/23 after 5 days one of the games showed up as being recieved.. My billing would start on 3/24 so I went ahead and cancelled the account. Don't you know I just checked my credit card and they charged me the monthly fee.
I cancelled the account before today and they still charged me and now I cant find a number to call them. Does anyone have a number for gamefly? I sent an e-mail but I doubt they will respond. I can always go to capital one website and dispute the charge but I would like to speak to someone at gamefly. After this experience I would never do another online retal club again |
robert from calicornia on 2007-03-24 Rates them:
from the day i mail the games to the day i recive a new one aprox. 3 days is that really all that bad? .....
i watch 10 camercials a month and save 5 dallars on my next bill is that bad? ..... i also get 5 dallars every 3 months for buying games. all and all game fly seem prety fair to me. oh and also think about how much you save compared to buying and renting games from walk in stores im saving near $30-$150perm month.
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Josh from Kansas on 2007-03-08 Rates them:
SLOW SLOW SLOW. Netflix sends me my next movie immediately. Believe it or not I have often returned a Netflix movie early one morning, had them ship my next one that day, and recieved it the next. Gamefly wont even acknowledge recieveing my game for around 5 to 6 days, then expect ot wait a week to get your game. Totally ridiculous. Not only that but nothings ever in stock and they charge MORE than Netflix!
Oh and have fun trying to email customer service. They dont even list a customer service number, I had to find one through Google. Thats a fairly good sign that customer service is not a priority when they dont want you to call. Either that or thier are so many complaints that they were getting swamped. Either way bad sign. But you emil them and they take around 5 days to get back to you.
Stay away, if you dont live in California they could not care less about you. They sure will take your money though. |
Brandon from Pennsylvania on 2007-03-03 Rates them:
The service of Gamefly is great and the couple of games that I had receieved worked great and allowed me to play some games that i would have never been able to play before; however, on the bad side of things of which seems to be a big problem is the turnaround. I signed up for the service, received my first two games within 3 days. I played them, and mailed one of them back. It took 7 days (5 business, 2 weekend) for them to even acknowledge that my game was mailed and to send me my next game via their "Fast Track" and then it took another 7 days (5 business, 2 weekend) for them to finally acknowledge that they had the game in their possession. In the mean time I sent my second game back and had beaten the third game and sent that back. I am awaiting to see how long it takes for them to acknowledge that I sent back two games at once how long it takes them to receive those games. If you can stand the wait go for it, otherwise, two weeks to acknowledge that a game was received is a little ridiculous. Going to cancel my account, it will be interesting what will happen given that I sent my one game out a week ago and the second game out 3 days ago without word of any kind of receiving of the games. |
Meat from Arlington, Tx on 2007-03-01 Rates them:
My lord, here's the math on this one; If you order a game, and live in the Central US or East coast then you will have to wait up to 7 business days to recieve your game. That's the fine print, but seemingly the norm. Do not subscribe to this service unless you live within the connecting tri-state area of CA. Gamefly uses the USPS for their delivery backbone, so DO NOT BE SURPRISED to see that it sucks. GF are pretty nice folkes, but they admit that this is a challenge. Last words; ****** DO NOT GET THIS SERVICE IF YOU LIVE IN TEXAS ******* |
Andrew from Tallahassee, FL on 2007-02-15 Rates them:
I have had pretty good experiences with GameFly. I have been a subscriber for a year now and for the first few months it was great. The turn around was kind of slow, but with two games at a time plan I was able to play one and send one back. Overall their speed really hasn't bothered me that much. When they receive my games they always ship a new game by at least the next day, I have never had a problem with delayed shipping. However, after about 5 months without losing a single game, I had to report 3 of my returns missing in about 3 months. I have always received my games and each game as been in really good condition, but losing games has been a problem of late. I never had any problems with my initial address, but I moved about 5 months into the subscription and they lost 3 all from the same locked cluster box. I filed a complaint to Post Office and never got anywhere with that. They haven't canceled my subscription yet even though I have lost 3 games in a year. I have begun shipping from work instead of home and that so far has been better as they have not lost any, in fact my turn around has sped up slightly.
When I first started most of the games they had were in stock and ready to be shipped. I was able to get new Xbox 360 titles without any problem, such as Fight Night Round 3 and Oblivion when they first came out. But as of late, almost every game is on short wait, regardless if it is old or not. If you can get a game in the 1st week it is out, you should be able to get it without a problem, but if you don't you may be waiting 3 months just to get a chance to rent it. About half of my games currently in my queue are all on short wait including old Xbox 360 games such as PGR3. All the Wii games I have been trying to get keep quickly shipping from available to short wait, which is really frustrating because I would rather hold a game I have for a few more days if I know I can get a game I really want.
I like their Keep It feature the most though. I have bought about 4 games using their Keep It feature and I have received the game's case promptly and in good shape. Since I have been a member or a year I get 10% of all Keep It purchases and $5 off every 3 months, so if it is a long RPG that I know will take a long time to beat I usually go ahead and Keep It (IE Oblivion, Rogue Galaxy). Also their customer service has always been relatively quick for me. I would e-mail them and would get a response by the next business day. They worked with me regarding the 3 lost games.
Overall their services have been pretty good for me. But if they don't start getting more games in stock or if they lose another game, I will probably cancel my subscription, pending they don’t do so first.
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Britney from California on 2007-02-06 Rates them:
I'm really upset i paid for the month when i should have just got the trial so i could cancel it. It has been over a week and I haven't recieved either of my two games I would understand this more if I lived farther away but I live about an hour away which is just a waste of my time...so I am calling them at this second to see what they are going to do. |
Takis from New Jersey on 2007-02-03 Rates them:
Really good service. Don't understand all the negative comments. I guess there's always going to be dissatisfied customers no matter what. Have used them for 5 months now with no major problems.
Game selection is awesome. A couple times games were on "short wait" but shipped within a day. It usually takes 3-4 days turn around but if I take it to my post office and get it scanned the next one ships out immediately, so then the turnaround is 2-3 days. In any case, i've bought a couple of games from them (cheap "keep" option) or just send one at a time back, so I always have one to play.
I've actually had more trouble with Netflix than Gamefly. Games have been pristine and turnaround more consistent. Movies lately have been pretty scratched up and have taken much long than normal.
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MIke from Chicago on 2007-01-31 Rates them:
Signed up hoping for the level of service I receive from Netflix with movies and am sorely disappointed.
1) Shipping times are ridiculous. The post office scanning things seems like BS since we have a brand new post office in town and my movies take a good week to be registered at gaemfly. They really need to add more distribution centers.
2) Missing games. I have been a member for 2 months now and have the 2 game at a time plan and have only rented 6 movies, 3 of which the never received and were deemed 'lost'. Funny thing is each time I sent them back they were shipped at the same time I mailed back a netfllx movie. Haven't had one movie lost with netflix in 6 months yet 3 of 6 with gamefly, sounds like bad processing on their part to me.
3) and finally I truly feel the need to reiterate the slow shipping times. I can send back a netflix movie, receive my next one, watch it and send that back and have my next movie shipped before they will even receive a game I would ship back at the same time. Needless to say, once they receive my current returns my service will be cancelled. |
Steven Leewright from New Mexico on 2007-01-27 Rates them:
I've been a member for 3 months now I sent my games back to game fly and they never got there. A week later I sent a complaint on both games will I be changed for them? and if they were stolen or lost what will happen. |
Jean from Middletown on 2007-01-13 Rates them:
It took a full week to return the games, another week and a 1/2 to receive 1 of the 2 games on my que. I have been searching the site for a way to contact them without preset questions and can't find one. I am currently looking at Blockbuster because then I may be able to get more than 2 games in a month! |
Rosalinda from IL on 2007-01-11 Rates them:
I signed up that day i saw this gamefly in net reason was they have a free trial for 10 days, but right after i signed up they charged my account for $16.00 and trying to charged that night again for $25.57..the bad is,i didnt get any email from them after i signed up with them..they didnt provide me any password so how can i login there..then,i emailed them complain about this thing..but they didnt answer any of my questions..so i decided to cancel it the next day because i just wasted my money and they charging me for that,i dont even use their service,not even rent anything from them yet..nothing as in nada..now, i am asking for my money back since i didnt get anything from them..they says, that i will never get any refund from them..how about my $16.00 ...damn it |
Joncrew from Muncie on 2007-01-08 Rates them:
I wonder if Gamefly keeps in mind that your a new customer. My first 2 months were as good as good gets, but after that, it would take 2 weeks or more for them to receive returned games. I was on the 2 games out at any time plan, and there was a point where I had no games for almost a month. Gamefly course were fine with taking thier monthly pay anyway. Apparently, after about the 5th time of telling them that I had returned the games 2 weeks ago, they canceled my account and told me to return all games immediately. They had the gumption a week later to tell me they would be billing me, because they hadn't received the last game, which of course had been put in the mail. They make you think its a good service the first bit, but beware, they end up not caring about ya. Stay away from Gamefly! |
Tom from Salt Lake City on 2007-01-05 Rates them:
I've been a subscriber for 3 months. At first everything looked fine, although turn-around times were ridiculous (up to 10 days, when I had 5 day turnarounds with Netflix on some rare disks they sent me all the way from Florida!). Then they started losing games (to refer to Netflix again, they haven't lost a single movie of mine in over 2 years). The first time they took the lost game right off my account when I complained, but the second time they promised they would and never did... That's where I am, on the verge of canceling. From what I read all game rental companies are about the same, so I guess I'll have to start doing the used game amazon/ebay circuit instead. |
Bar from DC on 2006-12-19 Rates them:
A lot of people on here are talking about the speed of service so I'll jump in and say I've had no problems, four days using the PO scanning thing, which is pretty good for going across the country. A lot of other bennefits to gamefly like discounts if you get your frinds to signup and lots of coupons here and there and gift certificates which is actually what I'm getting my little bro for Xmas. Anyways, the thing works pretty smoothly and I think their problems are in the past. |
Marc from Florida on 2006-12-13 Rates them:
The service works great from CA to FL. No problems after 4 month. They have a FAST RETURN service. I returned a game today and I received an email 10 minutes ago that the new game will be shipped today.
What is FastReturn TM?
Answer
In partnership with the U.S. Postal Service, GameFly has launched our FastReturnTM service to improve turnaround time. This means improved shipping times for GameFly members!
FastReturnTM will start the processing of your next game as soon as we receive confirmation from the U.S. Postal Service that a game has been returned in the mail. You may no longer need to wait until we receive the returned game in our warehouse before we send the next available game in your GameQ!
NOTE: The US Postal Service may not use scanning equipment in all locations. Therefore, not all GameFly members may be able to participate in this service.
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Shit from CT on 2006-12-04 Rates them:
Shit i just read all these comments and im pretty scared at what i got myself into it seems like they really suck unless you live nextdoor to CA. I was under the impression these kind of services were overnight but i guess they send everything via usps media mail to make money. its been three days now still no games. =( |
LB from San Jose, CA on 2006-11-27 Rates them:
So Far, So Good. Signed up Saturday for the Free Trial. They sent the games I wanted the same day. Hopefully, this wonderful service lasts. You guys need read, "How to Complain and Win" ... hahahaha. Enjoy |
Richard from New York on 2006-11-20 Rates them:
I joined Gamefly about 6 months ago and the service was 'okay' in the beginning. I signed up for the 2-games out plan. I recieved both games in about 3 days which I thought was pretty good considering they only have a distribution center on the west coast. The first two months went by smoothly without any hiccups, but then on the third and following months, whenever I returned a game, they never acknowledge recieving them unless I filed a report. Sounds kind of silly to me. This kept happening over and over again. One good thing about this company is that they canceled my account and refunded my money for the previous month since I was having all these problems. That's why I gave it a 3. |
joetbd from arkansas on 2006-11-01 Rates them:
Update: I have been an onoff customer of gamefly, for 2 or 3 years.
In 2004, things were "fine". My turn around time (the time the game spends in the mail) was about 7 days. This seemed like a long time, so I quit.
I joined and quit again later. Things were about the same. I only want to rent about 15 games per year, so I never stay a member for long. I rent the games Im interested in, and quit.
I did this for about 18 months, off and on. Then they started losing discs. In just a couple months, they lost 3 games. Lost discs are a pain, because you have to wait 7-10 days, before you can even report the discs "lost". And then there is a 2 day delay, before they respond to your email (everything is done by email, there is no phone support).
Once I got those missing discs reported, I simply quit. Whether it was the post office or GF losing the discs did not matter. The fact that I was getting bad service, meant I had to quit, again.
I let some time go by, and I tried another service, "gamerang". But gamerang has issues of their own, and I quit their service too.
After a while, there were games I wanted, and my local rental store did not stock them. I had to do something. So I joined gamefly again. And they lost my very first disc. So... I quit again. That was early 2006
By this time, my turn around time was up to 10 days, and there were a total of 4 lost discs.
Keep in mind, gamefly has a policy of cancelling memberships, if you lose too many games (normally 3 per year). So, I take the fact, that they did not cancel my membership as a sign, they knew something was wrong on their end.
I joined again (I have no where else to rent my games). Currently, I am on my 6th game (2nd month) and not one lost game.
Turn around time is worse then ever. Up to eleven days.
And the ammount of "new" games they have in stock is awful. Most games are difficult to rent, for about 2 or 3 months, after they come out. Madden 07 (which came out 3 momths ago, is currently out of stock "short wait").
On the plus side, I had the "fast return" system work (once). There is a bar code that they put on the outside of your return envolope. If your post office has the proper equipment, they will scan it and GF will know you have returned the game. They will then send you your next selection. This is very nice, when it works. But so far, they have only sent me one game, with the special bar code, on the envolope.
I sent them an email asking "why only one game? Why dont all of my discs use this system?". Gamefly customer service never replied to that email.
customer service is as bad as ever.
shipping is longer then ever.
and "game availablity" is worse then ever.
But at least I have not had any discs lost, this time around. Am I lucky? Did they find and fire bad employees? Was their sorting system flawed? Was it the post office. I dont know.
|
Alexander Hoskins from Dallas on 2006-10-21 Rates them:
I would only reccomend this service if you fullfill the following:
1. live in California
2. like talking to an automated responsed unti everytime you send your supposrt emails
3. like to wait about 3 days to get said e-mails
4. Have lots, and lots, and lots of money to waste
5. Have the patience of a monk
6. like to be charged for games that you never played, received, or they never recieved
7. enjoy listening to Gamefly bad mouth the USPS and make them their scapegoat
8. ONly like playing 1 or 2 games a month
9. Enjoy seeing random charges on your credit card bill
10. Find excitement in wondering if the package they sent you actually has a game in it this time!
If you fullfil the following requirements, then sing up now!
If not, then come and join the rest of the real world. |
Tyler from St. Paul, MN on 2006-10-11 Rates them:
Once upon a time I actually listened to the people who said GameFly's service was slow. So I ended up going to gamesnflix first, where I learned the meaning of slow, incompetent service. After finally cancelling my gamesnflix account (and settling a bill with them that I thought was totally unjust), I went back to renting from the local video store, where I only got terrible service and damaged games.
I realize now that my big mistake was listening to people's complaints about GameFly. The selection is awesome, look for yourself over at their website and you'll see they've got more available titles than any other online rental. The delivery times are not at all slow since I use the fast return option (again, go check it out for yourself at their site). And if you're smart and time it right, you'll always have a game in your console and a game coming or going in the mail. The flat monthly price saves you so much money over buying a game for like 50 or 60 bucks. Better selection, decent shipping times (to and from Minnesota, btw), plus there's the Keep It option. There's a lot of competition out there to be the "Netflix for video games," and GameFly is definitely coming the closest to that. |
Toby from New York on 2006-09-16 Rates them:
Back and forth. Back and forth. Never seen such extreme reviews. Ping-pong dude. That's what you're all playing. Maybe gaming in the 21st century is a little too much for you all. We are in the 21st century right? I've spent so much time playing Lord of the Rings lately, I can hardly remember. Got it from Gamefly along with Saints Rows. No problemo.
Seriously kids, I can hardly imagine Gamefly would be in business if the negative reviews here were even half truths. Obviously conducting business through the mail has its negatives and positives just like anything else. But as far as I can tell Gamefly has tweaked their model to account for most of those problem.
And don't be scared Famous from Springfield even though your blow by blow by blow by blow review left me a little frightened. Gamefly is for gamers. Real ones and those who aspire to be. They're the best out there. |
Scott from Colorado Springs on 2006-09-09 Rates them:
This company does not care about thier customers. They ignore any questions that I have had regarding thier service. I live in Colorado and it takes 8-10 days turn around for games. Typically it takes about three days mailing time when I send something else to California. My guess is that they want to increase thier profit margins by investing as little as they can into bettering thier business. I hope it catches up with them someday. Perhaps if more people informed the better business bureau it might force them to make a change. |
mm from new york on 2006-09-05 Rates them:
gamefly is the best....the people that complain about it being stolen are poor people who live in poor communities that have theifs in them...Unlike me it takes 2-4 days to get here and back and the only downside is that its a bit pricey but better than gamezndflix!!!! |
Elton from Joplin, Mo on 2006-08-31 Rates them:
The turnaround time is very slow unless you live in CA or nearby. But the real problem I had was that when I cancled they gave me a week to return games which didn't arrive at my house for 10 days and then charged me for the game because it wasn't back fast enough. |
Famous from Springfield, IL on 2006-08-12 Rates them:
Okay, I haven't recieved any broken games yet, but after reading these reviews, I'm kind of scared. But I digress. I got my first game after about 5 days, sent it back. They recieved it, sent my 2nd one 8 days later. First month more than half over, only played 1 game. 4 days later I was still playing my 2nd game when they sent me a message saying that they had recieved confirmation it was shipped. Which was wierd, because I was playing it at the time. But hey, if they said they had then I guess I got a free game.They sent me the next game, which I played, sent back. They then called me, told me they never recieved any of th three games I've had, assured me it wasn't my fault, and mentioned it would 'take some time to process'. This was a month ago. I forgot I was even paying for it, since they charge automatically. They JUST sent me a thing saying, we have recieved your upgrade request, we will send you your second game. This was 6 days ago, I still haven't recieved my 4th game, the 3rd is still apparently shipping, and I'm pissed. WTF?@? |
Scotty from Los Angeles on 2006-05-12 Rates them:
Very tricky company. What is up with all the lost games?? I have never ever lost anything in the mail, yet GameFly loses at least one game a week! Scammers, liars, rip-offs and cheats!! Stay far away from these guys. |
Brandon from St. Cloud, MN on 2006-05-01 Rates them:
I've only had my account with Gamefly for about five weeks now, but I've only received two out of the four games that have been shipped to me. I look forward to cancelling my subscription altogether. |
tony from nevada on 2006-04-30 Rates them:
They are pulling the lost games on me too. The thing is, when they receive both games back, they ship two new ones and only record one game returned. So then it shows I have 3 games out, which isnt even possible on my account. When I told them they need to correct this, they said I was responsible for the game if I cancel my subscription. Losers and Thiefs for sure! |
Danna from Turlock, California on 2006-04-26 Rates them:
Our family joined 3 months ago. The first game we sent back they said they never got. We started only using post office and still they never received another game. Out of 5 games they lost 2. I am cancelling this for sure, I suggest you all do the same. |
Rich from Minneapolis on 2006-04-11 Rates them:
Crappy service. "Unlimited" rentals is a lie. Games don't show up as returned for two weeks. That's how the company is getting around the fact that they don't have the capacity to serve their paying customers. Wait until a competent company like Netflix enters the field and does it right. |
Michael from Jackson ms on 2006-04-06 Rates them:
Horrific, horrific turn around time. It takes almost 2 weeks to send a game and get another one. And they seem to bounce a game from shipping to unavailable, back and forth for days sometimes. I want to switch but haven't been able to figure out what might be a better company for my money. |
Andrew from Boston, MA on 2006-04-06 Rates them:
The service was great for the first 2 months. I received games in 2-4 days. The last 4 moths have been despicable. It's now taking 12-14 days. What the #!@$ is the deal? |
kristion from San Francisco on 2006-04-05 Rates them:
Just plain horrible...I actually live in San Francisco which is not far from LA at all...still during the holydays it took about 2 to 3 weeks to get a game and same for the return. |
LJ from Vegas, NV on 2006-04-05 Rates them:
I tried gamefly cause of the selecion of games they had. 14day free trial was cool so I decided to sign up for the 2 game package. For 2 months game turn around was about 3-5 days. Then in my 3rd month into gamefly, I started getting emails stating they never received my games but not to worry I'm not to blame. This happened about 4 times so I decided to cancel and of course they tried to charge the games that they havent received from me. So I said f*** it and kept my subscription but this time I drop my games off in person at the post office and put a delivery confirmation # on them so I can check when gamefly receives them back. Now I dont get a "we didnt receive" your game bullsh*t. I dont mind paying a dollar for the confirmation service everytime I send back the games. |
Buck Malibu from Los Angeles on 2006-04-03 Rates them:
Wow, just got hosed by GFly for the first time ever. I live mere miles from their Inglewood dist. center so never had any kind of problems getting games. I send on Monday, they receive on Tuesday, usually get next game out by Wed and I receive on Thursday.
Suddenly, the top game in my queue starts bouncing back and forth between 'shipping' and the top of my queue.
So I send a nice email, asking about this. No response.
Wait a day... send another email.. No response.
I wait two more days, then call from work. Put on hold, and then hung up on. :|
Sent another email today asking for any info on this as the top game has moved back to 'shipping status' and has remained there for a day and a half.
Being charged for two games out while only getting one game out is just lame. But not as lame as receiving NO customer support what-so-ever.
Goodbye GameFly, you managed to turn your #1 fan who recommended your service to any/everyone who would listen - into a full-time hater. |
Tony from Alexandria, VA on 2006-04-03 Rates them:
I have had an account since January and I already have 4 lost games. this company sucks and they have no number to reach them at. Get rid of the bright orange and logo on the package.
Do not use this service!!!!!!! |
Ingelhart from California on 2006-03-25 Rates them:
they have all the latest game, but really slow, and from time to time they will say that they have not recieve the game, they will say it is not your fault, but when you try to cancel you will have to pay for the game, i have a hunch that this "lost" games are not really lost but it a scheme, I would not recommend this company to anyone. |
Francis from New York on 2006-03-20 Rates them:
Wow, this is the worst rental site I've ever used. From NY, it took on average 10-14days turnaround per game. And when I wanted to cancle my account, they charged me for the last game I rented saying they never received it too. They charged me $29.99 for Tenchu2 for PS2 (I think that used game goes for $14.99 on EB). After reading the reviews here, I guess I'm not the only one they ripped off.
Avoid at all cost. |
Nishant from VA on 2006-03-18 Rates them:
Gamefly is the biggest mistake you will ever make. Please save your money and go somewhere else. It took the 10 days to receive my games and 5 to send a new one. |
Mike from Washington, DC on 2006-03-13 Rates them:
Gamefly has cancelled my account because 3 games got lost in the mail. My mailbox is locked so it's either postal workers or Gamefly employees stealing the games. Also, their service costs too much and it's WAY too slow if you're on the east coast. Their only distribution center is in California, and I see 7 to 14 days of waiting in between games. Stay away from Gamefly unless you're looking for a hassle. |
Khuong from AZ on 2006-03-12 Rates them:
This service used to be great before but now it's crap! listen to this.
i have one at a time plan the past few months i can rent about 4-5 games a months, and this month the number is limited, which i notice because they don't use the fast return feature on my account anymore so will be return slower about 4-5 days for return. At the end of the month i cancel it and return the game i have to them and moving on to another service.
just now they said it's been 7 days since i cancel and the game still not receive if not receive by 3/18/06. I'll be charge for the full price of the game, unless i reactivated my account.
Also, I send about 5 emails before telling them that i return the game to them on 3/4/06 and why still they not receive it yet. There's no respond from them for any of my email, until the the email that they send me demanding that i return the game or reactivated my account if not i'll be charge for the game. What to return? I returned it already, what else they want me to do?
This is an outrage! They tryig to rip me off of my money for cancelling the account.
I hope no one had to be in the same situation as i was. |
Alec from Bakersfield, CA on 2006-03-11 Rates them:
This is the best service in the world. Gamefly recieves my games in 1-2 days and get a new one in around 2 days. I get aroung 4-5 games a month. I highly recommend using this service. |
Billy from Charlotte,NC on 2006-03-04 Rates them:
It sucks. It takes way to long to get to my house. It is a waste of money. Don't buy. Especially if you are on the east coast. Or anywhere for that matter. |
Gary from Orlando, Fl. on 2006-02-23 Rates them:
I wish I read these comments as well about gamefly, but for those of you with a bad experience please go to www.labbb.org to file a complaint with the Better Business Bureau. It will get their attention. Also, the BBB gave gamefly.com a "C" rating. As for my experience, the first game I rented never showed up and I have been having problems ever since. It takes 5-7 days for a game to show up as well. I will cancel my service them and I hope no one on the East Coast will ever us them. |
Pablo from Philadelphia on 2006-02-07 Rates them:
Gamefly is a good service, but you pay a lot for it.
The selection of games is VERY good with all kinds of obscure and older games available.
The games arrive quickly, even if you are on the East Coast, because they use a "Fast Return" feature. The post office will mark your item received even before Gamefly physically receives the game. This doesn't always happen, depending on where you drop the game off. If you drop it in a blue mail box, it will take longer, but if you drop it at the post office, it usually works.
Living in Philadelphia, the turnaround time is usually 2 days for "fast return" and 2-3 days to receive the game from California.
Two problems. One, the price is very high. $31.75 after tax for 3 games at a time. You need to be an avid gamer to take advantage of this high price and even then, it is still alot of money (but cheaper than buying games for $40/piece). Two, if you are an avid gamer, you will be annoyed by the queue. I have 3 game systems currently and want to play about 20 games from each system. Unfortunately I can't keep more than 50 games in my queue due to some kind of database constraint. So if you own a PS2, Xbox and Xbox 360 and want to keep 50+ games in a queue, you might have to keep your own queue in a text file.
Overall, its a worthwhile service if you are willing to pay big money for it and like to have a variety of games. The fewer games you rent, the less value you get from an already expensive service. Recommended for avid gamers. |
morris from columbus,ohio on 2006-01-28 Rates them:
i was always seeing those commercials for gamefly on g4 on t.v so i thought it was a good company,i was a little right but also wrong it takes to long to get your games but if you work out a schedule it works out you have 2 games out at once send back 1 wait for them to recieve it then when you get your next game send the other game back, or wait to beat one of the games first.but it beats the hell out of wasting money on new games and going to blockbuster who charges you to much for a rental |
khuong from tran on 2006-01-25 Rates them:
new update everyone, for those who experience a long turn around time. i know how to help.
DON'T drop your mail anywhere except at the post office, but DON'T put them in the Stamp mail. Put them in the Meter mail.
i tested that method out and it worked, you drop the games off and about 1-2 days gamelfy ill receive the confirmation from the post service and will shipped the next game in that same day (usually).
Now i can checkout about 5-6 games a month with 1 at a time plan. Also, i receive games from them in 2 days exactly, except holiday seasons.
anyways, i live in AZ so maybe that's why i have no problem with the service.
so remember to drop your games in the "Meter mail" so you don't have to wait long |
Mike from NJ on 2006-01-25 Rates them:
At first living on the east coast, I would've given this company less of a rating because from when you return a game to when you get another one is about 6-8 days but you need to find a post office that will scan the label on the package and it will process with their fast return syatem. Most post offices will look at you weird when you asks them about the label scan so that means they probably dont use it. But I have found one thats 15 mins from me that does use it and it works perefeclty. The only advice I have for people on the east coast is keep mailing your games back from different post offices until you find one that uses the scanning technology for fast returns. (By the way for anyone in NJ - South Plainfield's post office does) |
Matt from Rhode Island on 2006-01-24 Rates them:
Do not suscribe to this service if you live on the East Coast, the fast return does not work! Gamefly might be a good deal for those on the West if shipping times there are better, but those on the east will be left hanging waiting a whole week to get a new game.
Try Gameznflix instead, they might be a little rough around the edges but they ship much, much faster!
Also when you cancel they give you a very smug reply "Please come back when you have decided you can't live without Gamefly!" I'm doing just fine, thanks... |
Michele from Ohio on 2006-01-21 Rates them:
My actual rating would be zero stars for this piece of crap outfit that tries to disguise itself as a business. My husband signed up through Best Buy using his credit card. We received two games, our son played them and I sent them back on the same day. I thought my husband had called to tell them that we no longer wanted the account to continue. Not until I just received a new computer for Christmas (ours had quit working in May) did I discover that they never received one game! Funny, since they were mailed back on the same day. After writing to them and having them "review" the problem, not to mention waiting days for them to do this, we receive a letter from a collection agency (and no doubt numerous calls considering our number is unlisted) BEFORE we receive the e-mail from Gamefly telling us they turned it over to collection! Real professional...not! Not to mention that they never canceled the account and we paid for at least four months of unused service. Does anyone know where to complain and be heard? I am not paying for a game that was sent back (through work=atty.office!). Beware of this company! |
Tim from NJ on 2006-01-17 Rates them:
terrible experience.. if you live on the east coast stay clear away from gamefly. |
Steve from Oakland, CA on 2006-01-05 Rates them:
WASTE OF TIME AND MONEY...FIND SOMEWHERE ELSE TO RENT>>>
wow, i wish i would have read these comments before i joined up...what a disaster--four months, four "lost" shipments, and only 6 games acually loaded up into my PS2 for only ...one lost title is currently being "handled" by customer service...a little worried about cancelling and dealing with them trying to charge me for a game i never received...and what about the one i still have out......yikes!
by the way, i did buy ("keep it now") two titles and the turn-around on the box/instructions was next day...go figure...is it the post office's and customer's fault like they claim, or is it some kind of shoddy business practices where they are milking your monthly fee while hiring a bunch of thieves in their mail room? let these comments speak for themselves...at this rate, i can't see how this company will be around much longer and eventually may even be faced with some kind of class action...
WASTE OF TIME AND MONEY...FIND SOMEWHERE ELSE TO RENT>>> |
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